For the safety and well-being of our customers and employees, we require all customers to wear cloth coverings or masks over their mouth and nose while at check-in, during the boarding process and during flight on all Air Canada aircraft.
Customers should bring their own face coverings which will be verified prior to boarding all Air Canada flights and prior to security screening at Canadian airports. The coverings do not need to be medical masks – any face covering including a scarf or similar item is acceptable.
Customers will need to wear their face covering at the gate, where they will be required to lower it for identification purposes on photo IDs, as required by Canadian regulations.
While on board, customers are further required to wear their face covering at all times except to eat and drink or, in case of an in-flight emergency should the oxygen masks be deployed, or when, in the judgment of the crew, appropriate physical distancing can be maintained.
This requirement applies to all customers except for children under the age of 2 or customers who have a medical condition preventing them from wearing such a covering. This exemption will need to be verified and approved by Air Canada in advance through a medical certificate or Air Canada Fitness to Fly form. Click here for more details on how to submit.